FAQ
1. What is Pounce and Purr?
Pounce & Purr is a brand that celebrates everything we love about cats—their playful antics and their nurturing, comforting presence. Designed in California, our products focus on creating safe, enriching toys that bring joy to both cats and their humans. We adore the name Pounce & Purr because it perfectly captures the heart of what we do and provides a fun way to organize our growing line of products. The “Pounce” category highlights toys that engage a cat’s playful, energetic side, while the “Purr” category focuses on products that nurture and soothe, offering comfort and relaxation. With every new design, we remain committed to enhancing the well-being of cats while keeping their unique personalities at the center of it all.
2. How long will it take to process my order?
Orders usually ship 1-2 days. Orders placed after 4 pm PST will be processed the following day.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your package via our shipping partner’s website. If you have any issues, don’t hesitate to contact us at [your customer service email].
4. What is your return policy?
We accept returns of unused and unopened items within 30 days of delivery. If your product is defective or you received the wrong item, please contact us for a replacement or refund. For more details, visit our Returns and Refunds Policy page.
5. Do you ship internationally?
We currently do not offer international shipping. Please check back periodically and sign up for our newsletter as we do intend to extend our products to the international market soon.
6. How are your toys tested for safety?
The safety of your pets is our top priority. Our toys are crafted from non-toxic, pet-friendly materials and are tested for durability to withstand even the most playful cats. If you experience any issues with a product, please let us know so we can address it immediately.
7. How do you ensure accessibility and compliance?
At Take Paws LLC, we are dedicated to improving our website and products to meet the highest standards. We are actively working toward compliance with online accessibility regulations, including ADA (Americans with Disabilities Act) and WCAG (Web Content Accessibility Guidelines). By focusing on inclusivity, we aim to make our website easy to navigate and usable for all customers. Your feedback is invaluable as we continue to enhance the online shopping experience.
8. How can I contact you?
You can reach us by email at info@takepawspets.com, or by filling out the contact form on our website. We strive to respond within 24–48 hours.
9. Do you offer custom orders or bulk discounts?
Yes, we’re happy to work with customers looking for custom products or bulk orders. Please email us at [your email] with details, and we’ll do our best to accommodate your request.
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